Privacy Policy

1. Scope and accountability

This policy applies to personal information handled through the Marché Main website and related digital communications. It does not describe the independent privacy practices of third-party websites linked from this site.

Marché Main is responsible for personal information under its control. Privacy questions and requests are handled by the person responsible for privacy at Marché Main using the contact method in section 13.

2. Information we may collect

Information you provide

• Newsletter information: your email address and a record of consent when you choose to subscribe.
• Communications: information included in a privacy request, inquiry, feedback, or other message you send to us.
• In-store interactions: information you choose to provide when contacting or visiting the market, where applicable.

Information collected automatically

When you use the website, standard technical information may be processed by our website host or service providers. This may include your IP address, browser and device type, operating system, referring page, pages viewed, approximate region, and the date and time of a request. This information is generally used to deliver, secure, and maintain the website.

We do not currently collect payment-card information or process online purchases through this website.

3. How information is collected

Information may be collected:

• directly from you through forms or communications;
• automatically through website and server technologies;
• through service providers that help host, secure, maintain, or operate features of the website; and
• when you interact with an embedded third-party feature.

4. Why we use personal information

We may use personal information to:

• provide and maintain the website;
• send market news you requested and manage subscriptions;
• respond to questions, feedback, and privacy requests;
• protect the website, visitors, and Marché Main from misuse;
• diagnose errors and understand general website performance;
• meet legal, regulatory, accounting, or security obligations; and
• establish, exercise, or defend legal rights where necessary.

If we want to use personal information for a new purpose that is not reasonably connected to the purpose originally explained, we will provide additional information and obtain consent when required.

5. Consent and your choices

We seek consent in a manner appropriate to the nature and sensitivity of the information and the purpose for which it is collected. You do not need to subscribe to communications to browse the site or shop in store.

You may withdraw consent to optional uses, including marketing messages, subject to legal or contractual restrictions and reasonable notice. Withdrawal does not affect processing already completed while consent was valid. If consent is necessary to provide a requested feature, withdrawing it may prevent us from continuing that feature.

6. Cookies and similar technologies

The site or its providers may use cookies, logs, or similar technical tools that are necessary for security, network delivery, preferences, or basic functionality. If optional analytics or advertising tools are introduced, this policy and any required consent controls will be updated before those tools are used where required by law.

You can control cookies through your browser. Blocking essential technologies may affect how parts of the site work.

7. Service providers and disclosures

We may provide limited information to service providers that perform work on our behalf, such as website hosting, security, technical support, email delivery, and form processing. They are expected to use the information only for the services they provide and to protect it appropriately.

Information may also be disclosed when reasonably necessary to:

• comply with applicable law or a lawful request;
• investigate fraud, abuse, security incidents, or legal claims;
• protect the rights, safety, and property of individuals; or
• support a proposed or completed business transaction, subject to appropriate confidentiality and legal requirements.

Marché Main does not sell or rent personal information.

8. Google Maps and external links

The website includes an embedded Google Maps feature to show the market location. When the map loads or you interact with it, Google may receive technical information and use cookies or similar technologies according to its own terms and privacy policy. You may also encounter links to websites that Marché Main does not operate. Their privacy practices are governed by their own policies.

9. Processing outside Québec

Some service providers may process or store information outside Québec or Canada. In those locations, information may be subject to local laws and lawful access by courts, governments, or law enforcement. Marché Main considers privacy and security requirements when using service providers and takes measures required by applicable Québec law before communicating personal information outside Québec.

10. Retention and deletion

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to satisfy legal or accounting obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type of information and why it is held. When information is no longer required, it is securely deleted, destroyed, or anonymized in accordance with applicable law.

11. Safeguards and incidents

We use administrative, technical, and physical safeguards appropriate to the nature of the information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed. If a privacy incident occurs, Marché Main will assess it, take reasonable steps to reduce harm, and make notifications or reports required by law.

12. Children’s privacy

The website is intended for a general audience and is not designed to collect personal information from children. A parent or guardian should contact us if they believe a child submitted personal information without appropriate consent.

13. Your privacy rights

Subject to applicable law and limited exceptions, you may request:

• confirmation that we hold personal information about you;
• access to that information and an account of how it is used;
• correction of inaccurate or incomplete information;
• withdrawal of consent for optional processing;
• information about applicable retention and disclosure; or
• that we address a concern about our handling of personal information.

We may need to verify your identity before completing a request. We will respond within the period required by applicable law or explain if additional time is permitted and required.

14. Contact and privacy concerns

Submit privacy questions or written requests to the person responsible for privacy at Marché Main:

Please describe your request clearly and include enough information for us to identify the relevant records. If your concern is not resolved, you may contact the Commission d’accès à l’information du Québec or another privacy regulator with jurisdiction.

15. Changes to this policy

We may update this policy to reflect changes to the website, our practices, service providers, or legal requirements. The effective date at the top indicates the latest revision. Material changes will be highlighted where appropriate.